How to Become a

Claims Clerk

The complete career guide to be a Claims Clerk: salary, job growth, employers, best schools, and education you may need to get started.

Why We Love It

  • $29,900
    Potential Avg. Salary
  • -5.6%
    Job Growth Rate
  • Dependable Daily Workload
    Career Attribute
  • Don't Take Work Home
    Career Attribute

Working at an insurance agency, claims clerks do a wide range of clerical work for individuals looking to file claims with the company. Insurance could be for life, accident, or health among others.

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What is a Claims Clerk?


You will manage the following duties as a claims clerk:

  • Complete clerical tasks such as opening, counting and sorting through incoming paper claims; answering telephones and taking messages as assigned by management.
  • Assess and prepare insurance claim forms and other documents based on the case.
  • Go through and organise office records, often using computer software to find and retrieve case-related data.
  • Utilise insurance rating systems and calculate the amount of claim to be filed by an individual.
  • Handle all claims with integrity and honesty to ensure that the person involved receives the correct insurance coverage they paid for.

Day In The Life

A claims clerk is vital to ensure that insurance companies run smoothly and settle disputes over denied claims efficiently. During the day, you will be conducting interviews with clients and compiling their paperwork to begin the settlements process. Interacting with a wide range of clients is a big part of your work, especially dealing with those that have had their claims denied or are not sure of how the claims filing process works.

You need to utilize a deep knowledge of the company’s insurance policies and the legal requirements for completing the claims. The process begins with collecting relevant information about a client with the intent of reviewing their insurance policy. The most frequent cases you will deal with are related to medical and auto claims.

In case the person’s claims are in line with the requirements, it is up to you to finish all necessary documentation and submit them for processing. The position of a claims clerk is pivotal as a mediator between the insurance company and a person filing for claims to come to terms. While some cases you handle will go smoothly, others can take more time.

Work Schedule

You can work around 35 to 40 hours per week as an insurance claims clerk. Office hours are between Monday and Friday. For the most part, the work schedule is regular, meaning you will have a set routine in a standard comfortable office environment. The job involves working with tight deadlines under pressure. If you are working at a contact center, this may vary due to shift work that falls on weekends and evenings. There may the rare chance that you have to travel to meet someone filing a claim with your company.

Growth Of The Job

According to the national data published by the U.S. Bureau of Labor Statistics (BLS), employment for insurance claims clerks is projected to remain strong through 2018. Opportunities for advancement will differ based on your educational qualifications, the location of the job and your experience. At large organizations, you will start off with an entry-level role that progresses to team leader, claims manager then claims director as your experience increases. With experience, you will also be given more responsibility in the form of complex cases, quality control functions and instructional training.

Continuing professional development via employers and other professional bodies is a great way to speed up career prospects in this field. You can branch off and specialize in certain focus areas by working with teams on environmental claims, fraud investigation and disease. Acquiring such knowledge can help you go into a different area of insurance expertise.

Typical Employers

Employers of claims clerks value candidates that have completed college coursework in subject areas like economics and business. You can find employment at leading insurance firms or insurance brokers, at organizations such as AmTrust Financial Services, UnitedHealth Group, Eklego Workforce Solutions, Republic Western Insurance Company, BCA Financial Services, Inc. and more.

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How To Become a Claims Clerk

In order to succeed as a claims clerk, you will need to get a college degree. Most positions have minimum requirements of a bachelor’s degree in subjects like legal studies, public administration, finance, accounting, business administration and other relevant subjects. Experience working in insurance via summer employment jobs or internships are valuable alongside the right education.

You are a good candidate for this career path if you have superior problem-solving skills and an orientation towards working with customers. Honing your knowledge of claims policies, business and management coupled with advanced communication skills will increase your career possibilities in the field. Note that having knowledge of foreign languages is helpful if working at a global firm or at foreign insurance companies.

Claims Clerk Salary Data

We’ve provided you the following to learn more about this career. The salary and growth data on this page comes from recently published Bureau of Labor Statistics data while the recommendations and editorial content are based on our research.

National Anual Salary

Low Range




High Range


National Hourly Wage

Low Range




High Range


How do Claims Clerk salaries stack up to other jobs across the country? Based on the latest jobs data nationwide, Claims Clerk's can make an average annual salary of $29,900, or $14 per hour. This makes it an Above Average Salary. On the lower end, they can make $22,090 or $11 per hour, perhaps when just starting out or based on the state you live in.

Salary Rankings And Facts

  • #703 Nationally for All Careers

Highest Education Among Claims Clerks

  • 0.7%   Doctorate
  • 4%   Masters
  • 17.9%   Bachelors
  • 13.1%   Associates
  • 32.1%   College
  • 27.9%   High School
  • 4.2%   Less than High School

Job Growth Projections and Forecast

2014 Total Jobs


2024 Est. Jobs


Job Growth Rate


Est. New Jobs


How does Claims Clerk job growth stack up to other jobs across the country? By 2024, there will be a change of -8,900 jobs for a total of 150,100 people employed in the career nationwide. This is a -5.6% change in growth over the next ten years, giving the career a growth rate nationwide of Below Average.

Growth Rankings And Facts

  • #708 Nationally for All Careers

What Companies Employ The Most Claims Clerks

Industry Current Jobs New Jobs Needed % Increase
Offices of physicians 21,500 900 1%
Legal services 15,000 -2,200 -2%
Local government, excluding education and hospitals 14,700 -1,500 -2%

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