How to Become an

Unemployment Benefits Caseworker

The complete career guide to be an Unemployment Benefits Caseworker: salary, job growth, employers, best schools, and education you may need to get started.

Why We Love It

  • $43,040
    Potential Avg. Salary
  • 1.6%
    Job Growth Rate
  • Growing Demand
    Job Outlook
  • Deal Making
    Career Attribute

Unemployment benefits caseworkers are used by the government not only match unemployed persons to jobs, they are also involved with establishing a worker’s eligibility for income transfers, providing advice on rules and regulations pertaining to unemployment benefits. The purpose of most caseworkers is to ensure that individuals in need are eventually integrated into the community and become self-sufficient.


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What is an Unemployment Benefits Caseworker?


Unemployment benefits caseworkers are responsible for important functions, including the following:

  • Providing advice on how to conduct an effective job search with useful information for both the newly unemployed or those who have previously faced unemployment. Some of the advice given can include tapping into networks that are helpful, such as community resources, employers, friends, local union representatives, etc. Foundation skills such as how to tailor your resume and things to know for job interview can also be covered.
  • Meeting with different clients on a regular basis to monitor their progress and see how they’re managing their situation.
  • Using one’s knowledge of the labour market, coordinate clients’ care focusing on personal goal planning, and report progress updates to supervisors.
  • Perform psycho-social evaluations of clients, make referrals to volunteer or paid jobs, and reporting abuse should the situation demand it.
  • Attend staff meetings, individual and group supervisory conferences, training programs that are created for the purpose of developing performance and case management skills which continuously familiarize staff with current methods & techniques in the field of unemployment benefits services.

Day in the life

As an unemployment benefits caseworker, one has to consult with upper management especially in regards to unemployment cases, have discussions with internal supervisors and workers regarding process questions, respond to and manage negative communication from angry clients. Unemployment benefits caseworkers also assist unemployed individuals who are unable to work apply for disability, Social Security Disability Insurance or Supplemental Security Income (SSI).

The duties associated with this role can become hectic and take over the rest of one’s day, especially if there are ongoing cases that need monitoring. Since financial support is hard to come by, caseworkers have to judiciously use it for their clients’ benefit. It is also important that a caseworker is sensitive to cultural differences and social complexities, such that clients can confide in the individual and aspire to better circumstances.

Work schedule and typical hours

Caseworkers spend their time in an office or facility for the most part, but may travel locally to visit clients, meet with service providers or participate in meetings. Full-time caseworkers usually work a standard 40-hour week but this can extend longer, in emergency situations.

Some might have to work evenings and weekends to meet with clients, attend community meetings and handle short-term emergencies. There are also a few unemployment benefits caseworkers that work part-time or freelance.

Growth of the job

Due to the increasing demand for social services, the job outlook for all caseworkers is going strong. According to the U.S. Bureau of Labour Statistics (BLS), overall employment of social workers (including caseworkers) was anticipated to increase 12% from 2014-2024.

Typical employers

Unlike clinical social workers, caseworkers often work for public institutions like public schools, community health clinics and government-sponsored agencies. Unemployment benefits caseworkers support young people, families and communities in a wide array of challenging circumstances. Such a case worker can be hired by a government agency, non-profit organization, or other groups.

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How To Become an Unemployment Benefits Caseworker

Typically, being a successful unemployment benefits caseworker, requires a Bachelor of Social Work (BSW), but some employers might give preference to those with a Master of Social Work (MSW). Licensing and certification requirements of caseworkers varies from state to state, but depends on the employer and the work specialization.

Undergraduate social work programs usually prepare graduates to take on full-time positions as a caseworker. Courses can include social work values and ethics, promotion of social and economic justice, dealing with culturally diverse clients, social welfare policy and services, and field education. As a caseworker, one has to be able to cope well with high-stress situations and be able to communicate efficiently with all kinds of individuals – clients, their families and other caregivers.

Continuing education and professional development is also vital to remain relevant in the field with regard to unemployment benefits, policies and regulations that can affect public aid channels and client security.

In addition, caseworkers seeking recognition of their professional career looking to work in a specialty area, can complete voluntary credentials as offered by the National Association of Social Workers (NASW). Specialty areas relevant for unemployment benefits caseworker include case management and youth and family.

Unemployment Benefits Caseworker Salary Data

We’ve provided you the following to learn more about this career. The salary and growth data on this page comes from recently published Bureau of Labor Statistics data while the recommendations and editorial content are based on our research.

National Anual Salary

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High Range


National Hourly Wage

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High Range


How do Unemployment Benefits Caseworker salaries stack up to other jobs across the country? Based on the latest jobs data nationwide, Unemployment Benefits Caseworker's can make an average annual salary of $43,040, or $21 per hour. This makes it an Above Average Salary. On the lower end, they can make $34,380 or $17 per hour, perhaps when just starting out or based on the state you live in.

Salary Rankings And Facts

  • #476 Nationally for All Careers

Highest Education Among Unemployment Benefits Caseworkers

  • 0.9%   Doctorate
  • 9%   Masters
  • 36.2%   Bachelors
  • 12.8%   Associates
  • 25.6%   College
  • 14.3%   High School
  • 1.2%   Less than High School

Job Growth Projections and Forecast

2014 Total Jobs


2024 Est. Jobs


Job Growth Rate


Est. New Jobs


How does Unemployment Benefits Caseworker job growth stack up to other jobs across the country? By 2024, there will be a change of 2,100 jobs for a total of 132,000 people employed in the career nationwide. This is a 1.6% change in growth over the next ten years, giving the career a growth rate nationwide of Below Average.

Growth Rankings And Facts

  • #561 Nationally for All Careers

What Companies Employ The Most Unemployment Benefits Caseworkers

Industry Current Jobs New Jobs Needed % Increase
Local government, excluding education and hospitals 50,100 2,800 3%
State government, excluding education and hospitals 45,300 700 1%
Federal government, excluding postal service 26,000 -2,500 -3%

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