Duties

Unemployment benefits caseworkers are responsible for important functions, including the following:

• Providing advice on how to conduct an effective job search with useful information for both the newly unemployed or those who have previously faced unemployment. Some of the advice given can include tapping into networks that are helpful, such as community resources, employers, friends, local union representatives, etc. Foundation skills such as how to tailor your resume and things to know for job interview can also be covered.
• Meeting with different clients on a regular basis to monitor their progress and see how they’re managing their situation.
• Using one’s knowledge of the labour market, coordinate clients’ care focusing on personal goal planning, and report progress updates to supervisors.
• Perform psycho-social evaluations of clients, make referrals to volunteer or paid jobs, and reporting abuse should the situation demand it.
• Attend staff meetings, individual and group supervisory conferences, training programs that are created for the purpose of developing performance and case management skills which continuously familiarize staff with current methods & techniques in the field of unemployment benefits services.

Day in the life

As an unemployment benefits caseworker, one has to consult with upper management especially in regards to unemployment cases, have discussions with internal supervisors and workers regarding process questions, respond to and manage negative communication from angry clients. Unemployment benefits caseworkers also assist unemployed individuals who are unable to work apply for disability, Social Security Disability Insurance or Supplemental Security Income (SSI).

The duties associated with this role can become hectic and take over the rest of one’s day, especially if there are ongoing cases that need monitoring. Since financial support is hard to come by, caseworkers have to judiciously use it for their clients’ benefit. It is also important that a caseworker is sensitive to cultural differences and social complexities, such that clients can confide in the individual and aspire to better circumstances.

Work schedule and typical hours

Caseworkers spend their time in an office or facility for the most part, but may travel locally to visit clients, meet with service providers or participate in meetings. Full-time caseworkers usually work a standard 40-hour week but this can extend longer, in emergency situations.

Some might have to work evenings and weekends to meet with clients, attend community meetings and handle short-term emergencies. There are also a few unemployment benefits caseworkers that work part-time or freelance.

Growth of the job

Due to the increasing demand for social services, the job outlook for all caseworkers is going strong. According to the U.S. Bureau of Labour Statistics (BLS), overall employment of social workers (including caseworkers) was anticipated to increase 12% from 2014-2024.

Typical employers

Unlike clinical social workers, caseworkers often work for public institutions like public schools, community health clinics and government-sponsored agencies. Unemployment benefits caseworkers support young people, families and communities in a wide array of challenging circumstances. Such a case worker can be hired by a government agency, non-profit organization, or other groups.