Casino and gaming managers supervise individual departments of casinos. For example, a casino manager may oversee the workings of the cashier department, food service workers, security guards, and dealers, among others. They are responsible for hiring, training, and managing their workforce.
What is a Casino or Gaming Manager?
The following job responsibilities are common for individuals in casino or gaming manager roles:
- Review resumes and applications, interview promising candidates, and hire employees
- Conduct thorough training for new employees on the specific responsibilities of the job as well as the policies and procedures of the overall casino
- Conduct employee reviews, suggest raises, and recommend employees for promotions or transfers
- Monitor employees for suspicious or illegal behavior, ensuring casino funds and assets, patrons, and other employees are safe and protected
- Conduct employee responsibilities when busy or understaffed
A Day in the Life
Casino and gaming managers conduct many of the same responsibilities as managers of any other type of establishment. However, because casinos are typically large businesses with dozens of departments, casinos typically have dozens of managers to oversee the functions of different departments. Casino and gaming managers may supervise table games dealers, pit bosses, bartenders, cocktail servers, hotel staff, housekeepers, valets, and many others—managing only a single group or department.
Casino and gaming manager have general management responsibilities as well as casino-specific responsibilities. They recruit, interview, and hire new employees, train those employees on the responsibilities of the job and expectations of the casino, and monitor employee performance over the lifetime of their career at the casino. Managers also submit requests for employee raises, recommend employees for promotions or transfers, and perform annual and ongoing employee reviews.
Beyond their general management responsibilities, casino and gaming managers also play a big role in protecting the assets and reputation of the casino. Managers monitor employees to prevent theft from the casino, make sure employees are providing exceptional customer service at all times, and watch for suspicious activity that could signal malicious intent. Casino and gaming managers are responsible for reporting any suspicions to casino security and leadership to prevent incidents before they occur.
Typical Work Schedule
Most casino managers work full-time schedules, but their working hours can be irregular. In some areas, casinos are open 24-hours a day, so managers may be required to work first, second, or third shifts. Additionally, weekend and holiday work is commonly required, and since casinos are most popular during the evening and on weekends, most managers work these shifts more often than others.
Casino managers are employed by casinos—both large and small—throughout the U.S. The largest employers of gaming managers include some of the biggest casino chains in the country, including Hard Rock, Caesars, MGM, Wynn, and Horseshoe, among others.
How To Become a Casino or Gaming Manager
Though exceptions may be made on occasion, casinos generally prefer that their managers hold bachelor’s degrees. While a bachelor’s degree is a common prerequisite for the role, the major you study is somewhat flexible. Often, aspiring gaming managers choose related majors like business administration, hospitality management, or finance, but most majors—even irrelevant majors—can serve to fulfil the requirement of having a bachelor’s degree.
Beyond the education required to qualify for open casino or gaming manager roles, you’ll need professional experience in the field. Bar managers must have bartender experience, gaming managers must have dealer or pit boss experience, and security managers must have security guard experience. This experience can be earned either at a casino or in another type of institution. Most casinos look at experience favorably even if it was earned in a different type of establishment.
Many casinos promote from within, so one way of earning a manager position is to take an entry-level job at the casino you want to work at and work your way up the ladder. In some cases, valuable, reliable, and dedicated employees may even be able to get promoted into manager roles without the required bachelor’s degree because they’ve built a reputation within the company. While this path may take many years and many promotions, it can result in you eventually achieving your goal of managing a department within a casino.
Casino or Gaming Manager Salary Data
We’ve provided you the following to learn more about this career. The salary and growth data on this page comes from recently published Bureau of Labor Statistics data while the recommendations and editorial content are based on our research.
National Anual Salary
National Hourly Wage
How do Casino or Gaming Manager salaries stack up to other jobs across the country? Based on the latest jobs data nationwide, Casino or Gaming Manager's can make an average annual salary of $77,770, or $37 per hour. On the lower end, they can make $53,140 or $26 per hour, perhaps when just starting out or based on the state you live in.
Salary Rankings And Facts
#151 Nationally for All Careers
Above Average Salary Nationally
Programs and Degrees
Here are the most common degrees for becoming a Casino or Gaming Manager. a is usually recommended and specifically a degree or coursework that prepares you for the particular field, see below.
Highest Education Among Casino or Gaming Managers
- 0.2% Doctorate
- 4.5% Masters
- 18.7% Bachelors
- 10.4% Associates
- 29.4% College
- 28.6% High School
- 8.2% Less than High School
Job Growth Projections and Forecast
2014 Total Jobs3,800
2024 Est. Jobs3,800
Job Growth Rate---
Est. New Jobs---
How does Casino or Gaming Manager job growth stack up to other jobs across the country? By 2024, there will be a change of --- jobs for a total of 3,800 people employed in the career nationwide. This is a --- change in growth over the next ten years, giving the career a growth rate nationwide of Above Average.
Growth Rankings And Facts
#594 Nationally for All Careers
Above Avg. Growth Nationally
What Companies Employ The Most Casino or Gaming Managers
|Industry||Current Jobs||New Jobs Needed||% Increase|
|Gambling industries (except casino hotels)||1,000||---||---|