Why We Love It
$30,870Potential Avg. Salary
10.3%Job Growth Rate
Growing DemandJob Outlook
Office Work EnvironmentCareer Attribute
Hotel concierges act as personal assistants to hotel guests. They have desks at the front of hotels and answer guest questions about hotel amenities and local restaurants, events, and attractions. In some higher-end hotels, concierges also make reservations for guests and secure event tickets.
What is a Hotel Concierge?
The following job responsibilities are common for individuals in hotel concierge roles:
- Serve as primary point of contact for hotel guests who have questions about hotel amenities
- Provide guests with information about local places to eat, current and upcoming events, shows, and concerts, and local attractions
- Book dinner reservations, secure travel arrangements, and find event tickets for guests
- Provide exceptional customer service by being friendly, helpful, and knowledgeable
A Day in the Life
Some of the day-to-day responsibilities of a hotel concierge depend on how busy the hotel is on any given day. When the hotel is full, the concierge spends most of his/her day answering guest questions, conducting research for guests, and making calls and reservations. When the hotel is slow, the concierge spends his/her time learning about the local area and networking.
Because many of the questions a concierge gets pertain to the local area, hotel concierges must be extremely knowledgeable about the town/city they work in. They should know what restaurants and attractions to recommend based on guest preferences, and they should know what events, shows, and concerts are taking place at any given time. They should also form relationships with local business owners and event marketers in order to offer guests last-minute ticket opportunities and discounts.
In high-end hotels, a hotel concierge may be responsible for finding event/show tickets for guests at the last minute, making restaurant reservations, and securing transportation to and from locations away from the hotel. However, this is not a requirement for all hotel concierges; those in low- or mid-price hotels may simply answer guest questions and provide needed brochures and information to guests.
Typical Work Schedule
Most hotel concierge jobs are full-time, and depending on the policies of the employing hotel, may be required to work any shift. Most commonly, hotel concierges work second shift to accommodate guests in the evening when dinner and next-day plans are being made.
Mid- to high-end hotels commonly hire concierges to assist guests with questions. Major hotel chains like Hilton, Hyatt, and Marriott are common employers of hotel concierges, though many find work in 5-star hotels that are locally-owned or part of smaller chains.
How To Become a Hotel Concierge
It’s possible to become a hotel concierge with only a high school diploma, but doing so requires a significant amount of hotel experience. Many hotel concierges start as guest services representatives, checking guests into and out of the hotel. This allows aspiring concierges time to get to know the hotel, its amenities, and the local area before moving into a hotel concierge role. In addition to experience, aspiring concierges must know the local area well, so they usually spend free time exploring their cities.
For individuals who want to move directly into hotel concierge roles or those that want to work for high-end hotels, a certificate or bachelor’s degree can be beneficial. Some colleges offer certificate programs in concierge services, and these programs can provide necessary training for individuals who don’t want to commit to a 4-year program. Other aspiring hotel concierges pursue bachelor’s degrees in hospitality management programs.
With a hospitality management degree, aspiring concierges with in-depth knowledge of their local area can usually find concierge jobs with local and chain mid- to high-end hotels. Additionally, they’ll be qualified to move into high-paying positions if desired later in life, working in hotel management.
Hotel Concierge Salary Data
We’ve provided you the following to learn more about this career. The salary and growth data on this page comes from recently published Bureau of Labor Statistics data while the recommendations and editorial content are based on our research.
National Anual Salary
National Hourly Wage
How do Hotel Concierge salaries stack up to other jobs across the country? Based on the latest jobs data nationwide, Hotel Concierge's can make an average annual salary of $30,870, or $15 per hour. This makes it an Above Average Salary. On the lower end, they can make $23,050 or $11 per hour, perhaps when just starting out or based on the state you live in.
Salary Rankings And Facts
#687 Nationally for All Careers
Programs and Degrees
Here are the most common degrees for becoming a Hotel Concierge. a is usually recommended and specifically a degree or coursework that prepares you for the particular field, see below.
Highest Education Among Hotel Concierges
- 0% Doctorate
- 2.4% Masters
- 17.3% Bachelors
- 9.9% Associates
- 25% College
- 34.2% High School
- 11.3% Less than High School
Job Growth Projections and Forecast
2014 Total Jobs31,200
2024 Est. Jobs34,400
Job Growth Rate10.3%
Est. New Jobs3,200
How does Hotel Concierge job growth stack up to other jobs across the country? By 2024, there will be a change of 3,200 jobs for a total of 34,400 people employed in the career nationwide. This is a 10.3% change in growth over the next ten years, giving the career a growth rate nationwide of Below Average.
Growth Rankings And Facts
#187 Nationally for All Careers
What Companies Employ The Most Hotel Concierges
|Industry||Current Jobs||New Jobs Needed||% Increase|
|Lessors of real estate||4,600||-200||0%|
|Activities related to real estate||3,600||1,000||1%|
|Other personal services||2,000||100||0%|